Booking Terms and Conditions

1. Provisional bookings should be made in the first instance by telephone, fax or by clicking the "Reserve" button from the Online Availability available for each cottage from the cottages page. Bookings are then confirmed using the BOOKING FORM from the Yealm Holidays brochure or sent to you by post. The booking form must be returned within 6 days of your telephone/online reservation to confirm your booking. A booking deposit of 20% plus £20 booking fee is payable on booking if the booking is more than six weeks prior to the date of commencement of the holiday. If the booking is less than six weeks prior to the commencement of the holiday, the full amount becomes payable. In either case, the full amount is payable six weeks before arrival at the latest, WITHOUT DEMAND.
2. If a booking is cancelled in writing more than six weeks prior to the due date of arrival, all efforts will be made by the agent to re-book the cottage for the owner and if successful, your deposit will be refunded less 10% service charge. If not successful, the deposit is forfeit and you may be eligible to claim on your Holiday Cancellation Insurance (see 11).
3. If a cancellation occurs less than six weeks prior to arrival date booked, the full amount is forfeit unless the agent can re-book the cottage for the owner and 15% service charge will be deducted before any money paid is refunded. If the agent cannot re-book then you may be eligible to claim on your Holiday Cancellation Insurance (see 11).
4. Please note that a RETURNABLE deposit against damages is payable WITH THE HOLIDAY BALANCE PAYMENT - This will be returned in full by post within two weeks of your departure day/date as booked, less any deductions for damages or breakages or missing items, howsoever caused - allowance for fair wear and tear excepted - or for more than a reasonable amount of cleaning or excess use of fuels between 15th. July and 1st. September, within 2 weeks of your departure.
5. ON NO ACCOUNT WHATSOEVER are the prescribed number of persons per property stated to be exceeded.
6. The hiring of the property is between the Hirer and the Owner of the property and YEALM HOLIDAYS is the Letting Agent on behalf of the Owner.
7. All information is given in good faith, but YEALM HOLIDAYS cannot guarantee against alterations or additions to the information about the properties advertised herein this web site or printed brochure, or verbal information given by telephone or otherwise if the information so given is subject to change by the Owner(s) of the properties concerned.
8. The letting agent can undertake no liability for any Loss, or Damage, Injury, Accident to the Hirer or any member of the Hirer's party whilst in occupation of the property hired, under any circumstances whatsoever.
9. The Owner of the property and/or his agent reserve the right to enter the property (at any reasonable time) to carry out necessary repairs/maintenance to the property or its contents, but major works will not be undertaken during any occupation of the property by a hirer, unless in case of dire emergency.
10. Should, due to unforeseen circumstances , a property become suddenly unavailable for the date hired, all efforts will be made to offer suitable alternatives, but if this is not possible, then all monies paid by the Hirer will be refunded without any deductions whatsoever, but the Agent will not incur any further liability of any kind. In no circumstances will the Agent be liable to refund any amount exceeding the amount paid by the Hirer.
11. Optional holiday cancellation insurance can be taken with Travellers Protection Services Ltd. 1 Prince of Wales Road, Norwich. NR1 1AW. Tel: 0870 774 4056. Underwritten jointly by a consortium of reputable British insurance companies. Please contact them direct, quoting "Yealm Holidays".
12. THE HIRER IS RESPONSIBLE FOR THE PROPERTY DURING HIS OCCUPATION AND UNDERTAKES TO KEEP IT CLEAN AND TIDY AND TO REPLACE ANY BREAKAGES/PAY FOR ANY DAMAGES HE OR ANY MEMBER OF HIS PARTY HAS CAUSED. THE RETURNABLE DEPOSIT AGAINST DAMAGES/BREAKAGES (SEE 4) WILL BE HELD FOR THE HIRER BY THE AGENT FOR THIS PURPOSE.
13. KEYS ARE AVAILABLE AT 3.00 P.M. ONLY ON THE DAY YOUR HOLIDAY COMMENCES (AS BOOKED)
14. ALL COTTAGES MUST BE VACATED BY 10.00 A.M. ON YOUR DAY OF DEPARTURE (AS BOOKED) AND KEYS RETURNED BY 11.00 A.M.
15. PROPERTY SAFETY: On no account whatsoever may you vacate before the due date of departure (as booked) without first contacting Yealm Holidays to ensure the property is secure. WE REQUIRE 24 HOURS NOTICE MINIMUM.
16. Please LEAVE THE PROPERTY AS YOU FIND IT. Do NOT move furniture from room to room. If you do not put things back where you found them on arrival, a charge MAY be made if extra people have to be paid extra wages to put things right. Cleaning ladies are NOT strong labourers! IN EMERGENCIES PLEASE RING LOW CALL 0845-634-3490

EARLY DEPARTURES without notice cause emergency call-outs to the properties. A charge of £10.00 will be deducted from the damages deposits. The reason for this is obvious. If the electricity is switched off by a well intentioned visitor, refrigerators will defrost and flooding of carpets would result. We also have to be certain that appliances (e.g. fires, tumble driers etc.) are not left on and that cottages are securely locked including all windows.

IN EMERGENCY PLEASE TELEPHONE US ON 0845 634 3490. LEAVE A MESSAGE ON THE ANSWERPHONE IF YOU DO NOT RECEIVE A PERSONAL REPLY TO YOUR CALL.